Welcome to the Brabantia Shop FAQ page. We’ve compiled a list of common questions to help you learn more about our products, services, and policies. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer service team.

Products

What types of kitchen storage products do you offer?
We specialize in a wide range of kitchen organization solutions, including Storage Boxes, Storage Racks, Shelves & Drawers, and Trash & Recycling Containers. Our products are designed to bring both order and elegance to your culinary space.
Are your products durable and high-quality?
Absolutely. Every Brabantia product, from our odor-control trash cans to our space-saving storage boxes, is crafted with precision and care. We meticulously inspect each item before shipment to ensure it meets our high standards of quality.

Shipping & Delivery

Where do you ship to?
We proudly offer global shipping to bring intelligent kitchen organization to homes worldwide. However, due to logistical constraints, we are currently unable to deliver to Asia and a few remote regions.
What shipping options are available?
We offer two convenient shipping methods to suit your needs:
– Standard Shipping (DHL or FedEx): $12.95 flat fee. Orders are processed in 1-2 business days and delivered within 10-15 days after shipping.
– Free Shipping (EMS): Available for orders over $50. Enjoy complimentary delivery with an estimated transit time of 15-25 days after shipping.
How long does it take to process my order?
All orders are carefully processed within 1-2 business days before they are shipped from our warehouse. Delivery times begin once your order has been shipped.

Payments

What payment methods do you accept?
We accept various secure payment methods for your convenience, including Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, your security is our priority. We use advanced encryption technology to ensure that all your payment information is kept safe and secure during transactions.

Returns & Refunds

What is your return policy?
We want you to be completely satisfied with your purchase. If any item doesn’t meet your expectations, we offer a straightforward return policy within 15 days of delivery.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. We’ll guide you through the simple process and ensure a hassle-free experience.

Account & Services

How can I contact customer service?
Our dedicated customer service team is here to assist you with any questions or concerns. You can reach us at [email protected], and we’ll respond as quickly as possible.
Do you have a physical store?
Our primary operations are online, allowing us to serve customers globally with efficiency. Our headquarters is located at 112 West Center Street, Fayetteville, US 72701.

Thank you for choosing Brabantia Shop—where we deliver not just products, but peace of mind.