Shipping Policy

At Brabantia Shop, we are dedicated to providing elegant and high-quality kitchen storage and organization solutions to help you create a home that is both functional and beautiful. We want you to be completely satisfied with your purchase, and we have designed our shipping and returns policies to be as straightforward and helpful as possible.

Shipping Information

We are proud to ship our products globally (excluding Asia and a few remote regions).

Order Processing Time: All orders are processed within 1-2 business days after payment is confirmed.

Shipping Methods & Delivery Times:

• Standard Shipping: Shipped via DHL or FedEx.
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Cost: Free
  • Delivery Time: 15-25 business days after shipment.

You will receive a tracking number via email once your order has been shipped so you can follow its journey to your home.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not entirely happy with your item, we offer a simple returns and exchange process.

Eligibility for Returns & Exchanges

You may return or exchange most items within 15 days of receiving your order. To be eligible for a return or exchange, your item must be:

• Unused and in the same condition as when you received it.
• In the original packaging with all tags and accessories included.
• Accompanied by a receipt or proof of purchase.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact Our Customer Service Team: Within 15 days of receiving your order, please email us at [email protected] with your order number and details about the product you wish to return or exchange.
2. Wait for Instructions: Our friendly customer service team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship your return without an RMA number.
3. Pack and Ship the Item: Securely pack the item in its original packaging, include all parts, and ship it to the address we provide. We highly recommend using a trackable shipping service, as you are responsible for the item until it arrives at our warehouse.

Return Shipping Costs

• If the return is due to our error (e.g., you received a defective, damaged, or incorrect item), we will provide a prepaid shipping label and cover the return costs.
• If the return is for any other reason (e.g., you changed your mind), the customer is responsible for the return shipping costs. Please note that the original shipping fee is non-refundable.

Refund Processing

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

• Timing: If approved, your refund will be processed to your original method of payment (Visa, MasterCard, JCB, or PayPal) within 5 business days.
• Appearance on Your Statement: Depending on your card issuer’s or PayPal’s policies, it may take an additional 5-10 business days for the refund to be posted to your account statement.

Exchanges

To exchange an item for a different size or color, the process is the same as a return. Once we receive your returned item, we will process the exchange and ship the new item to you. Standard or free shipping rates will apply for the new shipment.